We now have a new dedicated out-of-hours service, and additional routine clinics available at more convenient times, to improve the level of care for the pets of Aylesbury.
Clinics will be at the hospital on weekend afternoons and at our Elm Farm branch surgery on Saturday mornings.
We proudly provide this improved service to ensure pets who are sick or injured can be cared for 24 hours a day, by veterinary teams specifically working either the daytime or night-time.
It takes over from the previous service where day vets have been on-call overnight. Please read on to find out more about our comprehensive emergency service for small animal, equine and farm.
Covid 19 statement.
Thank you all for your understanding during this difficult time.
Changes we have had to make
We have had to make a number of changes to how we operate during the covid pandemic. We have centralised our vet and nurse teams to the hospital to make sure we provide a full emergency service but have had to shut our branches to enable us to do this.
Our commitment to ongoing care
We have a series of measures in place to make sure we keep our team and clients safe. We have a delivery system in place to get medication out to people for their animals. We will continue to dispense and provide flea and worming treatments due under our heath care plan and are currently providing telephone consultations and shortly will begin videocalls to help us provide the best service possible whilst maintaining social distancing.
We are still physically seeing emergency cases at the hospital. As we are now unable to let people into the building we are asking the owners to remain outside but are still admitting animals to the hospital that need our care. The process and guidelines for this will be explained when you talk to the vet, nurse or receptionist.
Vaccinations and routine work
Do you have a puppy aged 10 weeks or over? We are now offering first vaccinations for this group of puppies, please call our hospital number 01296 423666 to book an appointment. We will be keeping strict social distancing rules during this procedure to ensure that you and our staff stay safe.
We will be considering when we can do kitten and rabbit vaccinations and will let you know on our website and facebook
Small Animal Emergencies
We are happy to advise that we provide our own out-of-hours service from our Hospital in Anchor Lane, Aylesbury.
This out-of-hours service complements our day teams to give the most comprehensive level of care to pets, at any time of the day or night.
This service means the vets for both daytime and overnight are fresh and focused to provide the highest quality continuity of care, which is local and convenient, that we pride ourselves on.
You don’t have to be registered with Hampden to access our 24-hour emergency service. If you aren’t registered with us, then please speak to your practice in the first instance, however if this is not possible please call us.
Pets who are registered on our Healthcare Plan will receive the HCP discount they are entitled to for treatment they receive from the out of hours service.
Who to call: Call 01296 423 666 24 hours a day
The receptionist will take your details and ask you about the symptoms your pet is showing. In consultation with our clinical staff, you will be advised to the next course of action.
Where to go: Depending on the nature of the emergency or time of day, you will be asked to take your pet to either the nearest branch surgery or direct to our hospital in Aylesbury.
Charges: During the following hours out of hours surcharges apply:
- Monday to Friday: 19:00 - 9:00
- Saturday: 17:00 to Sunday 10:00
- Sunday: 16:00 to Monday 9:00
- Bank holidays
Emergencies or unexpected accidents can occur at any time of the day but you can be assured that the Hampden team is here when you need help.
Hampden Veterinary Hospital provide round the clock emergency care for horses under our care.
Who to call: Call our Equine Office on 01296 745 374
Charges: During normal working hours there is an additional charge for attending emergencies. Outside of this, an "out of hours visit" fee is charged.
As with our equine service, Hampden Veterinary Hospital provide emergency care for farm animals under our care, 24 hours a day, seven days a week.
Who to call: Call our Farm Office on 01296 745 376
Charges: During normal working hours there is no additional charge for attending an emergency. Outside of this, an "out of hours visit" fee is charged.